Shipping policy

Production & Processing Time

All jewelry products are 'handmade to order'. After placing your order with us, please understand that we usually have a lot of orders to fulfill. Our processing time is currently 7 weeks for all made-to-order products. This timeframe is subject to change at any moment based on increase or decrease in demand. We strive for perfection in each piece so we need time to ensure our best quality and work is produced. Your patience is very appreciated.

If for some reason you need your order sooner than our ETA timeframe, please contact us and we will see what we can do for you.

If you are moving and need your shipping delivery address updated, we are happy to change the delivery location for you if your order has not been mailed out yet. Please contact us right away.

Further Charges for International Delivery

We are not responsible for any international duties/taxes/tariffs/customs charged to customers upon international delivery.  If packages are declined or returned back to us, you will be refunded your order value MINUS the international shipping cost.

Item Arrived Damaged

Although all orders are sent in protective packaging, sometimes the item can be damaged due to USPS handling while in transit. If your order arrived damaged, please contact us and we will address the situation from there. However, please keep in mind June Made is not responsible for packages once they have been shipped out so the issue should also be taken up with USPS themselves at USPS.com.

Lost or Stolen Mail - Tracking Says Delivered But No Package Arrived

All shipping inquires or issues must be directed to Route or USPS. I understand this can be a very upsetting situation but please understand that once the package is in the hands of the USPS, it is no longer our responsibility or in our control. We are NOT responsible or obligated to issue a refund for lost or stolen items. It's the USPS's responsibility to ensure the package is delivered safely and successfully. In such circumstances of issues with shipping/delivery, we strongly encourage you to contact the USPS by filling out the following two forms: 1) Help Request Form 2) Missing Mail Search Request

If you chose to add Route Package Protection to your purchase before checking out, you can also contact Route Package Protection with any shipping inquires or issues (delayed, lost, damaged, or stolen mail, etc.) so they can best serve you. Please note that Route will not serve you if you did not add Route Package Protection to your purchase.

We strongly encourage you to protect and insure your purchase by adding Route Package Protection to your cart in case any issues come up while the package is in transit. Route is e-commerce shipping insurance. Route instantly resolves shipping issues by covering purchases that fit their criteria. Route will refund the subtotal of your order (excluding tax, shipping, custom and duty fees) in the circumstance that your package is lost, damaged or stolen while in transit. 

For a detailed breakdown of Route's official insurance policy, please click Route Package Protection Policies or Policy Summary: Route App, Inc.

You can download the Route App here to keep tabs with real time shipping updates, visual order tracking, package protection, and easy claim filing on your purchase with us.

By placing an order with us, you are fully agreeing to all terms and conditions of our shipping policy.